Contact Roov support
Who to email, when to expect a reply, and how to escalate.
The right inbox for the question
General support and account issues: support@roov.africa.
Trust, safety, listing takedowns, and reports: trust@roov.africa.
Verification and KYC: trust@roov.africa.
Privacy and data-protection requests: privacy@roov.africa.
Legal notices and terms questions: legal@roov.africa.
Response times
Support (Mon-Fri, 9am-6pm WAT): first response within 24 hours; typical resolution within 3 business days.
Trust reports: reviewed within 24 hours (7 days a week); resolution depends on the case.
Payment issues (failed / duplicate payments): reversed within 24 hours in most cases.
Reporting an urgent safety issue
If you are in physical danger, contact Nigerian emergency services first (112 or your local police). Then email trust@roov.africa with what happened so Roov can restrict the other party's account.
What helps us help you faster
The Paystack reference for payment issues.
The listing URL for listing issues.
A screenshot of the chat for messaging issues.
The email address on your Roov account (so we can locate it quickly).
A short description of what you expected, what happened, and what you've already tried.
Escalation
If a support ticket has been open for more than 3 business days without resolution, reply to the ticket with the word ESCALATE — it re-routes to a senior support member.
For unresolved trust or safety issues, email complaints@roov.africa.
Last reviewed: 2026-08-24
Questions or something unclear? Email support@roov.africa and we'll help.