Roov Learn
Learn how to use Roov
Short videos and written steps for property managers, tenants, and house-hunters.
Getting started
New to Roov? Start here.
What is Roov?
What Roov does, and how it works for hunters, tenants, and managers.
Lister vs Manager: which one are you?
The two ways to work on Roov, and how to pick the right mode.
Create your Roov account
Sign up with your email or phone in under a minute.
Reset your password
Forgot your password? Reset via email link or SMS code.
Report a user
How to flag a property manager, tenant, or hunter who's breaking the rules.
Delete your Roov account
How to permanently delete your account and what happens to your data.
Contact Roov support
Who to email, when to expect a reply, and how to escalate.
For property managers & listers
How to list and manage your properties.
Create your first property
Add a property and publish your first listing.
Set up a multi-unit property
For buildings with several apartments: add and manage each unit.
Add units & set your fees
The fee types explained, and how to set them correctly.
Upload a walkthrough video
A good walkthrough video is what makes hunters message you.
How to change your listing video
Swap out your walkthrough video for a better one.
Video quality guidelines
What makes a listing video pass review.
Get your listing verified
Why verification matters, and how to pass it the first time.
Hide your street address
Keep the exact street private until you choose to share it.
Invite & manage your tenants
Bring your existing tenants onto Roov and manage the tenancy.
How you get paid
Rent settles straight to your bank. Here is how the split works.
How Roov reviews your listing
What happens between when you submit a listing and when it goes live.
Why was my listing rejected?
The most common rejection reasons and how to fix each one.
For tenants
Renting on Roov, from move-in to maintenance.
Accept your invite & set up
Your manager invited you to Roov. Here is how to join.
Complete your KYC verification
Verify your identity so your applications carry weight.
Pay your rent on Roov
Pay securely and keep every receipt in one place.
Report a maintenance issue
Something broken? Log it and track the fix.
For house-hunters
Find and inspect your next home.
Search & filter apartments
Find verified vacant homes in your city.
Message a property manager
Ask questions directly, with no agent in the middle.
Book an inspection
Arrange to see the apartment in person.
Report a suspicious listing
Something's off with a listing? Here's how to flag it to the Roov team.
Fees, trust & policies
How Roov charges and what the rules are.
Roov fees explained
Exactly what you pay and where it goes.
Lister rules & penalties
The rules every Lister must follow.
Terms of Service
The rules of using Roov — what we do, what you agree to, and how disputes work.
Privacy Policy
What personal data Roov collects, why, and your rights over it.
Cookie Policy
The cookies Roov uses and why.
Listing Policy
The rules every property listing on Roov must follow.
Verification Policy
How Roov verifies property managers, tenants, and listings.
KYC Policy
Know Your Customer requirements for tenants and property managers.
Payment Policy
How payments work on Roov — who receives what, and how it's split.
Refund Policy
When a payment made on Roov is refundable — and when it isn't.
Reporting & Trust Policy
How to report a scam, fake listing, or bad actor — and how Roov handles reports.
Cancellation Policy
When you can cancel an inspection, a lease, or a payment on Roov.
Caution / Security Deposit Policy
How the Portable Caution Deposit works — when it's collected, when it's returned, and how disputes are handled.
Fraud & Scam Policy
How Roov detects fraud, what happens to bad actors, and what protects you as a user.
Account Suspension Policy
When Roov suspends or terminates an account — and how to appeal.
Content & Media Policy
Rules for photos, videos, descriptions, and messages you upload to Roov.
Dispute Resolution Policy
How Roov handles disagreements between tenants and property managers.
Acceptable Use Policy
What you can and can't do on Roov.
Still need a hand?
If a guide doesn't cover your question, write to us. A person reads every email.
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