Privacy Policy
What personal data Roov collects, why, and your rights over it.
This page is a working draft — the substance is what the product does today, but the final wording is pending review. Contact support@roov.africa if anything here contradicts what you were told in-app.
About this policy
This Privacy Policy explains what personal data Roov collects when you use the roov.africa website and the Roov mobile apps, why we collect it, how long we keep it, who we share it with, and the rights you have under the Nigeria Data Protection Regulation (NDPR) and other applicable laws.
Data we collect
Account data: your name, email address, phone number, profile photo, date of birth (if provided), and password (stored hashed, never in plain text).
Property manager data: your business name, registered address, bank account details for payout via Paystack, KYC documents (ID, proof of address, business registration where applicable).
Tenant data: your KYC documents, emergency contact, current employer (where you choose to provide it), and any information you share with your property manager during onboarding.
Property and listing data: photos, videos, descriptions, address, and pricing you publish as a property manager.
Messaging data: the content of chats between hunters, tenants, and property managers.
Payment data: transactions initiated on Roov are processed by Paystack. Roov stores the transaction record (amount, date, reference, purpose) but does not store card numbers or bank PINs — those are handled by Paystack directly.
Location data: the location of the properties you list or search for. Roov does not track your live device location.
Device and usage data: your IP address, browser, operating system, and how you interact with the app. Used for security, debugging, and improving the product.
Why we collect it
To provide and operate the service (matching hunters with properties, delivering messages, processing payments, running the marketplace).
To verify identity and prevent fraud, especially for property managers and tenants entering into leases.
To communicate with you about your account, transactions, and important service updates.
To comply with legal obligations under Nigerian law, including anti-money-laundering and tax reporting where applicable.
Who we share it with
Property managers see the tenant details necessary for a lease (name, phone, email, KYC documents you upload for their property).
Hunters and tenants see the property manager's business name, response record, and verification status. Personal contact details are shared through the in-app chat rather than posted publicly.
Service providers we work with: Paystack (payments), Termii (SMS), Cloudflare Stream and Cloudinary (video and image hosting), Cloudflare R2 (file storage), email service providers, and our hosting infrastructure. Each is bound by a data processing agreement.
Law enforcement or courts when Roov is legally required to disclose data — we resist unlawful or overbroad requests and notify you where lawful.
Roov does not sell your personal data to third parties. Roov does not share your data with advertisers.
How long we keep it
Account data: for the life of the account, plus a limited retention window after deletion (see Account Deletion Policy).
Financial records: retained for as long as required by Nigerian tax and financial-reporting law (typically at least 7 years for transaction records).
Chat messages: retained for the life of the conversation. When one party deletes their account, their name is anonymised in the other party's copy of the messages but the messages themselves remain.
Marketing communications: deleted on unsubscribe.
Your rights
You have the right to access, correct, or delete your personal data. Most of these you can exercise directly in the app under Profile. For requests beyond what the app supports, email privacy@roov.africa.
You can withdraw consent to marketing communications at any time from Notifications settings or the unsubscribe link in any Roov email.
You have the right to lodge a complaint with the Nigeria Data Protection Commission if you believe Roov has mishandled your data.
Cookies and analytics
See our Cookie Policy for details of what cookies Roov uses and why.
Contact
Data protection questions: privacy@roov.africa. General support: support@roov.africa.
Last reviewed: 2026-08-24
Questions or something unclear? Email support@roov.africa and we'll help.